Returns & Refunds
You may send back anything bought from JMC Corporation within 30 days of delivery, no reason needed. Here we lay out the conditions, the steps to follow, who covers what, and how soon your money returns to you.
Return window
30 days from delivery
Return shipping
We cover it when a piece is flawed or wrong; you cover it if you simply changed your mind
Refund time
3-10 business days once the gown reaches our hands
Refund method
Refunded the same way you paid
Section · 01
Conditions
Returned dresses must be unworn, unaltered, free of makeup, perfume, deodorant, or perspiration marks, with the original hygiene liner, protective sleeve, and all tags still attached. The dress must be returned in its original protective packaging within 30 days of delivery to qualify for a refund.
For hygiene and resale-safety reasons, dresses with a removed protective liner, missing tags, visible wear, makeup or fragrance residue, or custom alterations cannot be accepted for return under any circumstances, and such items will be sent back to the customer at their own cost.
Section · 02
Sending a gown back to us
- Submit a return request to support email with the order number and reason for return.
- Receive an RMA return authorization number and the designated return address in Japan.
- Pack the dress securely in its original protective packaging with hygiene liner and tags intact, using the original box or an equivalent protective box.
- Receive the refund within 3-10 business days after the returned dress passes inspection for compliance with the eligibility rules.
Section · 03
Who pays return shipping
If the gown arrived flawed, damaged, or wrong, we handle the cost, sending a prepaid label or booking a courier pickup. If you simply changed your mind, the return shipping is on you; nothing else gets deducted.
Section · 04
Refund timing and method
Your refund goes out within 3 business days once the gown has passed our inspection. Orders paid cash on delivery are refunded by bank transfer to an account you name; bank-transfer orders return to that same account. Banks usually post it within 1-5 business days.
Section · 05
How each situation plays out
| Situation | What we do | Cost to you |
|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | The right gown ships, the wrong one comes back to us | None |
| Parcel lost | We resend or refund in full once the courier trace confirms it | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | A full refund of what you paid for the gown | Return shipping only |
Section · 06
Exchanges
To swap for another size, color or style, follow our return steps and place a fresh order; we refund the returned piece the moment it reaches us. If the mix-up was our doing, the new order ships at no cost to you.
Section · 07
Cancelling an order
You can cancel any order free of charge before it leaves our workroom. Write to service@JMC Corporation with your order number. Once it's dispatched, the return steps take over.
Section · 08
Questions about this policy
Write to service@JMC Corporation or call +81 872 730 965 during Mon-Fri 08:45-18:00, Sat 10:00-15:30, break 13:00-13:45. We answer every message within one business day.
- Merchant
- JMC Corporation
- Registered address
- 2-5-5, Shinyokohama,, Kohoku-ku, Yokohama-city,, Kanagawa
- Email
- service@JMC Corporation
- Phone
- +81 872 730 965
- Working hours
- Mon-Fri 08:45-18:00, Sat 10:00-15:30, break 13:00-13:45
- Registration
- 法人番号: 2215460684988
JMC Corporation